Author: Rajyalakshmi RaoPublisher: Universal Law PublishingYear: 2010Language: EnglishPages: 438ISBN/UPC (if available): 9788175348721
The adage ``Consumer is King`` was an alien concept in our society till about two decades ago. People's perceptions however, began changing slowly with the enactment of The Consumer Protection Act in 1986.When you are aggrieved or unhappy as consumer about the defect / deficiency in service of any Seller/Trade/ Manufacture/Company/Doctor/Hospital/Bank/Building etc:-1. First, Check time-frame- Limitation is two years from the date of cause of action to approach consumer Fora. 2. Second, you write a “registered letter” with the acknowledgement due to the shop/company/person against whom you want to complain giving details of your complaint and allowing a month’s time for them to resolve your grievance amicably and if you get no response then approach consumer forum after a month’s time. Keep a copy of the letter along-with bills/documents /record, if any. This would be essential to prove your case.3. You can file a complaint and argue it yourself in consumer Fora.This book gives you addresses as to where to file a complaint and procedure as to how to file the complaint.Apart from English, This book has also been published in Kannada, Marathi, Hindi, Malayalam, Telugu, Bangla, Gujarati, Urdu, Punjabi, Oriya and Tamil for non-English readers in India.
Foreword by Justice M.B. ShahAcknowledgementsExcerpts of Speeches of Hon’ble JudgesMessage from Justice M.B. ShahTable of CasesPrologue HistoryConsumer ProtectionPublic UtilitiesRailwaysElectricityWaterMunicipal ServicesPostal ServicesTelephonesTransportationAirlinesBankingHousing Deficiency in ServicesDefective GoodsInsuranceMedical NegligenceUnfair Trade PracticesEducationMiscellaneousModel Forms